Troubleshoot Sign-In or Workspace Access

Symptom

You cannot sign in, a recovery link does not work, or an expected organization is unavailable after authentication.

Check safely

1. Confirm you are using the intended email and official Cards address.
2. Request a fresh recovery email if an older link was already used or expired.
3. Complete the link in a supported browser and allow Cards to finish the callback.
4. After sign-in, confirm the selected organization.
5. Ask an authorized Workspace Owner or Admin to verify your active membership and role.

An unavailable workspace does not always mean access was revoked. A delayed data query or stale application chunk can produce a similar symptom.

If the issue continues, contact Cards Support with the time, browser or app, visible error text, and affected organization. Never send your password, recovery link, authentication code, or session token.