Contact Cards Support and Follow a Resolution

Use Cards Support for a product, account, access, or service issue. You do not have to search or read an article before asking a person for help.

Submit a useful request

Include what you expected, what happened, when it happened, the affected organization and Card or Project names when relevant, and the effect on your work. Do not send passwords, authentication codes, tokens, or unrestricted diagnostic data.

Signed-in requests use the native Support Exchange. Public requests send a private case link to the requester's email. The Cards Support team can reply while internal provider notes and assignments remain private.

Review the resolution

When a Resolution is ready, review it in the same support conversation. Accept it if the issue is resolved, or request follow-up with the remaining symptom. The original Support Exchange remains the continuous customer conversation even if internal work is needed.